Frequently Asked Questions
Everything you need to know about shopping at Flatiron Wines & Spirits NYC.
Does Flatiron Wines & Spirits ship nationwide?
Yes, we ship to most states where local laws permit the direct shipment of wine. Please note that spirits can only be shipped within New York State due to current regulations.
Can I pick up my order in-store?
Absolutely. You can select 'In-Store Pickup' at checkout. Most orders are ready within 2 hours during regular business hours at our Manhattan location.
What is your return policy for 'corked' or flawed wine?
If you believe a bottle is flawed, please recork it with the remaining liquid and contact us within 30 days. We will provide a replacement or store credit upon verification of the defect.
Do you offer local delivery within Manhattan?
Yes, we offer local delivery across Manhattan. Delivery is often free for orders exceeding a certain threshold depending on your specific neighborhood zone.
Can I store my wine purchases at your facility?
We offer short-term hold services for up to 30 days. For long-term climate-controlled storage solutions, please contact our team for a referral to our preferred professional storage partners.
Are your wines stored in a temperature-controlled environment?
Yes, all of our inventory is kept in a strictly temperature-controlled environment to ensure the integrity and quality of every bottle from the moment it arrives until it reaches you.