Returns & Exchanges

At Flatiron Wines & Spirits NYC, we strive to ensure every bottle meets our quality standards; however, due to legal regulations, returns are generally limited to defective products like corked or spoiled wine.

Return Process

• 1.
  Verify Eligibility

  Ensure the bottle is at least three-quarters full and was purchased within the last 30 days to qualify for a quality-related return.

• 2.
  Contact Support

  Email our team at info@flatiron-wines.com or visit our Broadway location with your original sales receipt to initiate the claim.

• 3.
  Professional Evaluation

  Our sommeliers will inspect the bottle to confirm the defect, as we cannot accept returns for wine that is simply not to your personal taste.

• 4.
  Receive Resolution

  Upon approval, we will provide an identical replacement bottle or issue a store credit for the full purchase amount.